Terms and Conditions

1. Important Medical Disclaimer

The Services are not intended for medical emergencies. If you are experiencing a medical emergency, call 911 or seek immediate in-person medical attention.

The Services may allow you to access telehealth services from licensed health care providers, medical groups, pharmacies, laboratories, or other third parties. Company may provide administrative, technology, coordination, marketing, and support services. Company itself may not be the provider of medical care unless expressly stated.

All medical advice, diagnosis, treatment decisions, prescriptions, and clinical recommendations are made solely by licensed health care providers exercising independent clinical judgment. No medication, treatment, lab test, or service is guaranteed. Providers may determine that a requested treatment is not appropriate for you.

2. Eligibility

To use the Services, you must:

• Be at least 18 years old, or the age of majority in your state, unless otherwise permitted by law.
• Be physically located in a state where the Services are available at the time you receive telehealth services.
• Provide accurate, current, and complete information.
• Use the Services only for yourself unless you are legally authorized to act on behalf of another person.
• Comply with these Terms and all applicable laws.

We may refuse, suspend, or terminate access to the Services if we believe you are ineligible, have provided inaccurate information, have misused the Services, or if required by law.

3. Telehealth Services

Telehealth involves the use of electronic communications to enable health care providers to evaluate, diagnose, consult, treat, prescribe, monitor, and educate patients remotely.

By using the Services, you understand and agree that:

• Telehealth is not appropriate for every condition or situation.
• Providers may require additional information, identity verification, labs, photos, medical records, video visits, phone calls, or in-person care before making treatment decisions.
• Providers may decline to treat you or may refer you to in-person care.
• Prescriptions are issued only when clinically appropriate and legally permitted.
• The availability of specific medications, treatments, or services may vary by state, provider, pharmacy, supply, clinical criteria, and applicable law.
• You are responsible for providing truthful and complete information.
• You are responsible for following provider instructions, reading medication information, reporting side effects, and seeking urgent care when necessary.

4. No Provider-Patient Relationship With Company

Your use of the Services does not create a provider-patient relationship between you and Company unless Company directly employs or contracts with licensed providers and expressly provides medical care under its own name.

A provider-patient relationship may be formed between you and an independent licensed provider or affiliated medical group when that provider accepts your request for care and provides clinical services.

Company is not responsible for the independent medical judgment, diagnosis, treatment, prescriptions, or clinical decisions of providers, pharmacies, laboratories, or other third parties, except to the extent required by law.

5. No Emergency or Urgent Care Use

The Services are not designed for emergency, urgent, or crisis situations. Do not use the Services if you have symptoms that may require immediate medical attention, including chest pain, difficulty breathing, severe allergic reaction, severe abdominal pain, suicidal thoughts, stroke symptoms, severe infection, uncontrolled bleeding, loss of consciousness, or any other emergency condition.

For emergencies, call 911 or go to the nearest emergency room.

6. Account Registration and Security

You may need to create an account to use certain Services. You agree to provide accurate and complete information and to keep your account information updated.

You are responsible for maintaining the confidentiality of your login credentials and for all activity under your account. Notify us immediately if you suspect unauthorized access or misuse of your account.

We reserve the right to suspend or terminate accounts that we believe are inaccurate, fraudulent, compromised, or used in violation of these Terms.

7. Consent to Electronic Communications

By using the Services, you consent to receive communications from us, providers, pharmacies, laboratories, and service partners electronically, including by email, SMS/text message, phone, patient portal, push notification, or other electronic means.

Communications may include information about your account, intake forms, appointments, treatment, prescriptions, refills, lab orders, lab results, payments, shipping, support, and promotional offers.

You understand that email and SMS communications may not be fully secure. You may opt out of promotional communications as described in our Privacy Policy, but you may still receive transactional, administrative, or care-related communications.

8. Consent to Telehealth

By using the Services for telehealth, you consent to receive care through telehealth technologies. You understand that telehealth has potential benefits and risks.

Potential benefits may include improved access, convenience, and efficient communication. Potential risks may include technology failures, delays, incomplete information, limitations of remote evaluation, privacy or security risks, and the need for in-person care.

You may withdraw telehealth consent at any time by discontinuing use of the Services or notifying your provider, but withdrawal may affect your ability to receive Services.

9. Prescriptions and Pharmacy Fulfillment

Providers may prescribe medications only when they determine, in their independent clinical judgment, that the medication is appropriate and legally permitted.

You understand and agree that:

• Completion of an intake form or payment does not guarantee a prescription.
• Prescriptions may be denied, changed, delayed, or discontinued based on medical, legal, pharmacy, supply, safety, or compliance reasons.
• Providers may require labs, follow-up visits, updated medical information, or other requirements before prescribing or refilling medication.
• Pharmacies may substitute, compound, dispense, delay, or decline fulfillment in accordance with applicable law, pharmacy policy, prescription requirements, and availability.
• Medication packaging, appearance, dosage form, concentration, inactive ingredients, or manufacturer may vary.
• You are responsible for reviewing all medication instructions, warnings, and provider guidance before use.

If you experience side effects or have questions about a medication, contact your provider or pharmacist. For emergencies, call 911.

10. Compounded Medications

Some medications may be compounded by a licensed pharmacy when prescribed by a provider and permitted by law. Compounded medications are prepared for specific patient needs and may not be reviewed or approved by the U.S. Food and Drug Administration for safety, effectiveness, or manufacturing quality in the same manner as FDA-approved drugs.

Compounded medications may be prescribed only when clinically appropriate and legally permitted. Availability may vary based on pharmacy, state law, supply, and regulatory requirements.

11. Laboratory Testing and Diagnostic Services

Certain Services may require or offer laboratory testing, diagnostic testing, or at-home collection kits. You agree to follow all instructions for testing and sample collection.

You understand that:

• Providers may require labs before prescribing or continuing treatment.
• Failure to complete required labs may delay or prevent care.
• Lab results must be interpreted by qualified professionals.
• At-home test kits may have limitations, collection errors, delays, or invalid results.
• Laboratory providers may have their own terms, policies, and billing practices.

12. Payments, Billing, and Subscriptions

You agree to pay all fees displayed or agreed to at checkout, including consultation fees, membership fees, medication costs, lab fees, shipping fees, taxes, and other charges.

By providing a payment method, you authorize us or our payment processor to charge that payment method for purchases, recurring subscriptions, renewals, and other amounts due.

Subscriptions and Recurring Billing

If you enroll in a subscription, membership, refill program, or recurring plan, you authorize recurring charges at the disclosed interval until you cancel or the plan ends. The amount charged may vary based on the plan, medication, dosage, refill timing, shipping, labs, taxes, or other disclosed fees.

You are responsible for cancelling before the renewal date if you do not want to be charged. Cancellation instructions will be provided in your account, checkout flow, or customer support materials.

Failed Payments

If a payment fails, we may retry the payment, request updated payment information, suspend services, pause shipments, cancel orders, or terminate your subscription.

13. Refunds, Cancellations, and Returns

Aura Meds wants patients to have a clear and fair experience. Because our Services may involve clinical review, prescription medications, pharmacy processing, lab testing, and customized or patient-specific products, refunds are limited as described below.

General Refund Policy

Unless otherwise required by law or expressly stated at checkout:

• Consultation, medical review, administrative, processing, and membership fees are non-refundable once a provider or care team has begun reviewing your information.
• Prescription medications are not returnable or refundable once they have been dispensed, compounded, processed by the pharmacy, or shipped.
• Orders cannot be cancelled once they have been submitted to a pharmacy for fulfillment, dispensed, compounded, processed, or shipped.
• Lab fees and diagnostic testing fees are non-refundable once a lab order, test kit, or testing service has been processed.
• Shipping fees are non-refundable once an order has shipped.
• Refunds are not guaranteed if a provider determines that a requested medication or treatment is not clinically appropriate.
• Subscription renewals are non-refundable once the renewal order, clinical review, pharmacy processing, or shipment process has begun.

When Refunds May Be Considered

We may consider a refund, replacement, account credit, or other resolution in our discretion if:

• You were charged in error.
• You cancelled before any clinical review, pharmacy processing, lab processing, or shipment began.
• You received the wrong medication or product.
• Your shipment was damaged, missing, or materially incorrect.
• A duplicate charge occurred.
• Applicable law requires a refund.

Reporting an Issue

To request a refund or report an order issue, contact support@tryaurameds.com as soon as possible. Please include your name, order information, and a brief description of the issue.

Refund requests should be submitted within 7 days of the charge, delivery, or issue giving rise to the request. We may request photos, documentation, or additional information to evaluate the request.

Approved refunds will generally be issued to the original payment method. Processing times may vary depending on your financial institution.

14. Shipping and Delivery

Medication, lab kits, or other products may be shipped by pharmacies, laboratories, fulfillment vendors, or carriers. Delivery times are estimates and are not guaranteed.

We are not responsible for delays caused by weather, carrier issues, pharmacy processing, supply shortages, incorrect addresses, failed delivery attempts, state restrictions, payment issues, or required clinical review.

You are responsible for providing a safe and accurate shipping address and for promptly retrieving packages. Some products may require temperature-sensitive handling or special storage. You are responsible for following all storage instructions.

15. User Responsibilities

You agree to:

• Provide accurate, complete, and current information.
• Promptly update your health information, medications, allergies, medical conditions, pregnancy status, and other relevant information.
• Use medications only as prescribed.
• Not share, sell, transfer, or misuse medications.
• Not use the Services to seek medications for someone else unless legally authorized.
• Not submit false, misleading, or fraudulent information.
• Not interfere with or misuse the Services.
• Not attempt unauthorized access to systems, accounts, or data.
• Comply with all applicable laws.

16. Prohibited Uses

You may not use the Services to:

• Commit fraud or impersonate another person.
• Obtain medications or services through false information.
• Resell, divert, or misuse prescription medications.
• Harass, threaten, or abuse providers, staff, or other users.
• Upload malicious code or interfere with service operations.
• Scrape, copy, reverse engineer, or exploit the Services.
• Violate applicable laws, regulations, or third-party rights.

We may suspend or terminate access for prohibited conduct.

17. Website Content and Educational Information

Content available through the Services, including articles, FAQs, product pages, videos, graphics, and other materials, is provided for general informational purposes only. It is not medical advice, diagnosis, or treatment and should not replace consultation with a qualified health care provider.

You should always seek the advice of a qualified provider regarding medical conditions, medications, symptoms, or treatment decisions.

18. Intellectual Property

The Services, including text, graphics, logos, icons, images, videos, software, workflows, designs, trademarks, and other content, are owned by or licensed to Company and are protected by intellectual property laws.

You may use the Services only for your personal, non-commercial use. You may not copy, modify, distribute, sell, lease, reverse engineer, or create derivative works from the Services without our prior written consent.

19. User Content

You may submit information, messages, photos, documents, reviews, feedback, or other content through the Services ("User Content").

You represent that you have the right to submit User Content and that it is accurate and not unlawful. You grant us the right to use User Content as needed to provide, operate, improve, secure, and support the Services, subject to our Privacy Policy and applicable law.

Do not submit content that is false, unlawful, defamatory, obscene, threatening, infringing, or otherwise inappropriate.

20. Third-Party Services

The Services may involve or link to third-party providers, pharmacies, laboratories, payment processors, shipping carriers, technology vendors, or websites. We are not responsible for third-party services, content, policies, practices, delays, errors, or omissions.

Your use of third-party services may be subject to separate terms and privacy policies.

21. Privacy

Your use of the Services is subject to our Privacy Policy. To the extent protected health information is involved, such information may also be governed by an applicable Notice of Privacy Practices.

By using the Services, you acknowledge that you have reviewed our Privacy Policy and understand how information may be collected, used, and disclosed.

22. Disclaimers

To the maximum extent permitted by law, the Services are provided on an "as is" and "as available" basis without warranties of any kind, whether express, implied, or statutory.

We do not warrant that:

• The Services will be uninterrupted, secure, timely, or error-free.
• The Services will meet your expectations or produce specific outcomes.
• A provider will prescribe any particular medication.
• Any treatment will achieve a particular result.
• Information on the Services will always be complete, accurate, or current.
• Products, medications, labs, or services will always be available.

Some jurisdictions do not allow certain disclaimers, so some limitations may not apply to you.

23. Limitation of Liability

To the maximum extent permitted by law, Company and its officers, directors, employees, contractors, agents, affiliates, licensors, vendors, and service providers will not be liable for indirect, incidental, consequential, special, exemplary, or punitive damages, including lost profits, lost data, service interruptions, or loss of goodwill.

To the maximum extent permitted by law, our total liability for any claim arising out of or relating to the Services or these Terms will not exceed the amount you paid to us for the Services giving rise to the claim during the three months before the claim arose, or $100, whichever is greater.

Nothing in these Terms limits liability that cannot be limited under applicable law.

24. Indemnification

You agree to defend, indemnify, and hold harmless Company and its officers, directors, employees, contractors, agents, affiliates, vendors, and service providers from and against claims, damages, liabilities, losses, costs, and expenses, including reasonable attorneys' fees, arising from or related to:

• Your use or misuse of the Services.
• Your violation of these Terms.
• Your violation of applicable law.
• Your submission of false, inaccurate, or misleading information.
• Your violation of third-party rights.

25. Dispute Resolution and Arbitration

Please review this section carefully. It may affect your legal rights.

You and Company agree to first attempt to resolve disputes informally by contacting each other at support@tryaurameds.com. If a dispute cannot be resolved informally within 30 days, either party may initiate binding arbitration, except for claims that may be brought in small claims court or claims for injunctive relief related to intellectual property, confidentiality, privacy, data security, or unauthorized system access.

Arbitration will be administered by the American Arbitration Association ("AAA") under the AAA Consumer Arbitration Rules, as applicable. If the AAA is unavailable or unwilling to administer the dispute, the parties will agree on another reputable arbitration provider or, if they cannot agree, a court of competent jurisdiction will appoint an arbitrator.

Unless the parties agree otherwise, the arbitration will take place in Columbia, South Carolina, by telephone, by videoconference, or based on written submissions, as permitted by the applicable AAA rules and the arbitrator.

You and Company agree that arbitration will be conducted on an individual basis only. Class actions, class arbitrations, collective actions, consolidated actions, and representative actions are not permitted to the maximum extent allowed by law.

You may opt out of this arbitration agreement within 30 days of first accepting these Terms by sending written notice to support@tryaurameds.com with your name, email address, and a clear statement that you opt out of arbitration.

If this arbitration clause is found unenforceable in whole or in part, disputes will be resolved in the courts described in the "Governing Law" section, unless otherwise required by law.

26. Governing Law

These Terms are governed by the laws of the State of South Carolina, without regard to conflict of law principles, except that the Federal Arbitration Act governs the interpretation and enforcement of the arbitration agreement where applicable.

Subject to the arbitration section, you agree to the exclusive jurisdiction and venue of the state and federal courts located in Richland County, South Carolina.

27. Changes to the Services or Terms

We may modify, suspend, or discontinue the Services at any time. We may update these Terms from time to time by posting revised Terms with an updated "Last Updated" date.

Your continued use of the Services after updated Terms are posted means you accept the updated Terms. If you do not agree to the updated Terms, stop using the Services.

28. Termination

We may suspend or terminate your access to the Services at any time if we believe you have violated these Terms, provided inaccurate information, misused the Services, created risk, or if required by law.

You may stop using the Services at any time. Termination does not relieve you of payment obligations incurred before termination or affect provisions that should reasonably survive termination.

29. Assignment

You may not assign or transfer these Terms without our prior written consent. We may assign or transfer these Terms in connection with a merger, acquisition, reorganization, sale of assets, operation of law, or otherwise.

30. Severability

If any provision of these Terms is found unenforceable, that provision will be modified to the minimum extent necessary to make it enforceable, or removed if modification is not possible. The remaining provisions will remain in full force and effect.

31. Entire Agreement

These Terms, together with the Privacy Policy, any applicable Notice of Privacy Practices, consent forms, checkout terms, subscription terms, and policies incorporated by reference, constitute the entire agreement between you and Company regarding the Services.

32. Contact Information

For questions about these Terms, contact us at: